وكيل مبيعات سفر

Job Summary

OceanAir Egypt is looking for motivated, results-driven Sales & Customer Service Agents with proven experience in both sales and customer service. The ideal candidates will be confident communicators who can understand customer needs, turn inquiries into sales opportunities, and consistently work toward sales targets while maintaining excellent customer satisfaction.

Candidates with experience in travel, hospitality, e-commerce, or contact centers are preferred. Additional experience using AI tools and data analytics to improve sales performance and customer service will be considered a strong advantage.

Key Responsibilities

• Handle customer inquiries professionally and provide accurate information and effective solutions.
• Convert customer inquiries into sales through upselling, cross-selling, and effective selling techniques.
• Identify customer needs, recommend suitable products or services, and handle objections to maximize conversion.
• Follow up on leads and customer requests to close sales opportunities.
• Build positive customer relationships and contribute to customer satisfaction and retention.
• Achieve assigned sales targets and KPIs.
• Maintain accurate customer records and sales activities using CRM systems and relevant tools.
• Monitor sales performance and identify opportunities to improve conversion rates and customer experience.
• Where applicable, use AI tools and data analytics to improve productivity, customer interactions, and sales results.

Requirements:

• Proven experience in both sales and customer service.
• Experience in a target-driven environment with a demonstrated ability to achieve sales targets.
• Strong communication, negotiation, upselling, cross-selling, and objection-handling skills.
• Fluent English with excellent verbal and written communication.
• Additional fluency in Spanish, Italian, or French is an advantage but not mandatory.
• Familiarity with CRM systems and customer service tools.
• Ability to manage customer inquiries, follow up on leads, and convert opportunities into sales.
• Experience in travel, hospitality, e-commerce, or contact centers.
• Professional use of AI tools and data analytics to support sales, customer service, or performance improvement is a strong advantage.