الدعم الفني (خلفية في مركز اتصالات لحساب باللغة الإنجليزية)
تفاصيل الوظيفة
Qsource: HIRING NOW Technical support for our client company
Location: Alexandria, Egypt
Work Model: Full-Time | On-Site
Working Days: Monday–Friday
Shifts: Rotational
We’re hiring 1st Line Systems Support Analysts to join a well-known company!
Job Responsibilities
* Handle and resolve client support tickets
* Provide technical support via phone, email & remote tools
* Troubleshoot hardware, software & basic network issues
* Install, configure & update software
* Escalate complex technical issues when needed
* Maintain accurate ticket documentation
✅ Requirements
* Fresh Graduates are welcome to apply
* Call Center background is a MUST
* English Account experience is a MUST
* Excellent English communication skills
* Good knowledge of Microsoft Windows
* Basic networking knowledge
* Strong troubleshooting & problem-solving skills
* Familiarity with TeamViewer / AnyDesk is a plus
Salary & Benefits
19,000 EGP Net Salary
✅ Social Insurance
✅ Medical Insurance
✅ Training & Development
✅ Career Growth Opportunities
✅ Supportive Work Environment
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