Importexport Customer Service Executive Cairo Line

Job Summary

Customer Service - Liner Operations
Location: Cairo EDNC 5th Settlement Cairo
Attractive package and benefits

Main job responsibilities:
Date entry for issuing the Bill of Lading for customers review.
Collect shipping declarations and group them by vessel name in order to issue the booking report for each vessel.
Print out customers export invoices.
Coordinate with involved sales executives customer service documentation manager to ensure that the client invoice include all services provided to the client.
Hand original invoices to customer after assuring of invoice due collection.
Handle all customers complaints in effective & prompt way.
Communications with agent.
Follow the company policy procedures and work flow set by the Business Unit Manager regarding operation archiving and filling of documents and records control.
Handle delivery check list and delivery orders to customers against original B/Ls or principle / SL instructions and handle import invoices.
Calculate storage and demurrage fee according to SL regulations and issue relevant invoices.
Revising invoices and issue release letter to Port Office.
Translate the import cargo manifest to fulfill customs authority instructions.

Competencies / Skills:
Negotiation: The ability to negotiate promising terms with suppliers and vendors.
Positive attitude excellent communication and negotiation skills.
Collaboration and strong customer focus.

Required Qualifications:
Bachelors degree in Logistics or Supply Chain.
Fresh Graduates are welcomed to apply.
Proficiency in both written and oral English and Arabic.
Proficient in computer skills.

Key Skills

• Air Freight
• Federal Agencies
• Data Entry
• Customer Service
• Freight Forwarders
• Customs Clearance
• AES
• Customs Regulations
• Process Documents
• External Customers
• Necessary Documents
• DHL
• Customs Brokers
• Ensure Compliance
• Logistics

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