French Speaking Trainer

Job Summary

About the Role

We are currently seeking a French Speaking Trainer to join our dynamic team based in Egypt. The successful candidate will be responsible for developing and delivering high-quality training programs for new and existing staff within a BPO or call center environment. If you are passionate about learning and development fluent in French at a C1 level and experienced in customer service training we would love to hear from you.

Requirements

Key Responsibilities

• Training Delivery:
  

  Deliver effective and interactive training programs in French for both new joiners and existing team members ensuring alignment with company standards and client expectations.
  

• Content Development:
  

  Design update and maintain training content manuals and e-learning modules tailored for BPO or contact center operations.
  

• Performance Analysis:
  

  Conduct training needs assessments identify skill gaps and propose targeted interventions to enhance overall team performance.
  

• Quality Assurance:
  

  Monitor and assess training outcomes through learner feedback assessments and key performance indicators (KPIs).
  

• Stakeholder Collaboration:
  

  Work closely with operations quality assurance and workforce management teams to align training initiatives with organizational goals and performance metrics.
  

• Continuous Improvement:
  

  Conduct refresher sessions one-on-one coaching and skill enhancement workshops to support continuous development.
  

Qualifications and Experience

• Work Experience:
  

  3 6 years of total work experience with at least 2 years in a BPO/call center training role.
  

• Language Skills:
  

  Proficiency in French at C1 level is mandatory (spoken and written).
  

  English communication skills are a plus.
  

• Training Competencies:
  

  Proven expertise in classroom facilitation instructional design and learner engagement techniques.
  

• Technical Skills:
  

  Familiarity with digital learning platforms LMS systems and virtual training tools is desirable.
  

• Availability:
  

  Must be based in Egypt and available to join immediately.
  

Preferred Qualifications

• Experience in customer service or technical support functions within a BPO setting.
  

• Knowledge of e-learning design tools (e.g. Articulate Adobe Captivate) and virtual training platforms (e.g. Zoom Microsoft Teams).
  

• Certification in training and development (e.g. Train-the-Trainer Instructional Design) is an added advantage.
  

Benefits

What We Offer

• A collaborative and fast-paced work environment
  

• Opportunities to lead impactful training initiatives
  

• Career development support and skill-building opportunities
  

• Competitive salary and benefits package
  

Company Industry

Higher Education / Education / Professional Training and Coaching / Education Administration Programs

Key Skills

• Acting
• Anti Money Laundering
• Electrical Designing
• Marketing & Promotions
• Dsp
• Immigration

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