مستشارو السفر باللغة البرتغالية

Company Description FlairsTech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 professionals across five offices, the company supports more than 100 global partners with services spanning software development and analytics, digital solutions, business operations, and customer experience. FlairsTech collaborates closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their teams to enhance processes and productivity. The company’s success is strongly tied to its people, fostering a culture of partnership, professional growth, and high-quality service delivery.
Role Description The Portuguese Travel Advisor is a full-time, on-site role based in Qesm El Maadi. In this position, you will assist customers in Portuguese with planning and booking travel arrangements, including flights, accommodations, transportation, and holiday packages. You will respond to inquiries via phone, email, and chat, provide accurate travel information, and resolve issues to ensure a smooth customer journey. The role involves maintaining up-to-date knowledge of travel policies, destinations, and promotions, while following company procedures and service standards. You will collaborate with team members and other departments to support continuous improvement in customer satisfaction and overall service quality.
Qualifications

• Strong customer-facing skills, including Customer Service and Customer Satisfaction, with a focus on resolving issues and building trust.
• Proficiency in Travel Arrangements and familiarity with Travel Agency operations, booking systems, and basic travel regulations.
• Excellent Communication skills in Portuguese, with good command of English; strong listening, clear articulation, and professional writing abilities.
• Previous experience in travel, hospitality, call centers, or customer support is highly beneficial.
• Ability to work on-site in Qesm El Maadi, adapt to shift schedules, and manage time effectively in a fast-paced environment.
• Comfort with using computers, CRM tools, and online booking platforms; quick learning ability for new systems.
• High attention to detail, problem-solving mindset, and commitment to delivering inclusive, non-discriminatory customer experiences.
• Relevant education in Tourism, Hospitality, Business, Languages, or a related field is a plus.