وكلاء دعم عبر الدردشة الصوتية يتحدثون الإنجليزية

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high-value, customized, and innovative outsourcing solutions that address the unique needs of each client’s business. With strong global coverage and deep understanding of diverse cultures, ETISAL International integrates industry best practices and advanced technologies into its services. The company emphasizes transparency, flexibility, integrity, and a passionate commitment to exceeding client expectations. ETISAL International also places high importance on human capital, fostering a work environment that values quality, continuous improvement, and professional growth.
Role Description This is a full-time, on-site role for English Speakers (Voice/Chat), based in Cairo. The role involves handling inbound and outbound customer interactions via voice calls and chat, responding to inquiries, resolving issues, and providing accurate information in English. Team members will follow established workflows, document interactions in the system, and escalate complex cases when needed. The position includes collaborating with supervisors to meet performance targets, adhere to quality standards, and ensure a positive customer experience. Availability for rotating shifts, including weekends or holidays as required by business needs, is expected.
Qualifications

• Strong spoken and written English communication skills, with clear pronunciation and professional tone.
• Customer service and problem-solving abilities, including handling inquiries, complaints, and conflict in a calm and respectful manner.
• Basic computer and typing skills, with the ability to navigate multiple applications and document interactions accurately.
• Active listening skills, attention to detail, and the capacity to follow scripts and guidelines while adapting to customer needs.
• Ability to work on-site in Cairo, manage rotating shifts, and maintain punctuality and reliability.
• Previous experience in call centers, BPO, or customer support roles is an advantage but not mandatory.
• High school diploma or equivalent required; post-secondary education is a plus.
• Demonstrated teamwork, adaptability, and a strong commitment to delivering a high-quality customer experience.