Lead the telesales team and distribute daily targets and tasks among its members. Monitor team performance (number of calls, conversion rate, sales volume) and provide periodic reports to management. Train and mentor new employees and monitor call quality. Follow up on merchant and customer orders and achieve sales targets. Coordinate with the warehouse to prepare orders and deliver them on time. Review price lists and ensure they are applied to orders and invoices. Handle discount requests according to the approved policy. Resolve customer issues and handle complaints professionally.
