مشرف مكتب الاستقبال

Position summary<\/h4>\n

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• Assist staff with expediting problem payments, such as credit card processing issues.<\/li>\n
• Follow up with guests regarding their satisfaction with guest-related issues.<\/li>\n
• Process guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.<\/li>\n
• Process all payment types, including room charges, cash, checks, debit cards, and credit cards.<\/li>\n
• Set up accurate accounts for each guest upon check-in, including shared accounts, separate room, tax, and incidental accounts, and complimentary accounts.<\/li>\n
• Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.<\/li>\n
• Block rooms in the computer and identify designated requirements and requests.<\/li>\n
• Contact the appropriate individual or department, such as a bellperson or housekeeping, as necessary to resolve guest calls, requests, or problems.<\/li>\n
• Coordinate with housekeeping to track room readiness for check-in.<\/li>\n
• Review shift logs and daily memo books, and document pertinent information in logbooks.<\/li>\n
• Count the bank at the beginning and end of each shift.<\/li>\n
• Balance and drop receipts according to accounting specifications.<\/li>\n
• Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. Serve as a role model and the first point of contact for the Guarantee of Fair Treatment and Open Door Policy process.<\/li>\n
• Report accidents, injuries, and unsafe work conditions to a manager. Complete safety training and certifications.<\/li>\n
• Follow all company policies and procedures. Ensure uniforms and personal appearance are clean and professional, and maintain the confidentiality of proprietary information.<\/li>\n
• Anticipate and address guests' service needs.<\/li>\n
• Speak with others using clear and professional language. Prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.<\/li>\n
• Develop and maintain positive working relationships with others.<\/li>\n
• Ensure adherence to quality expectations and standards.<\/li>\n
• Stand, sit, or walk for extended periods of time.<\/li>\n
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.<\/li>\n
• Perform other reasonable job duties as requested.<\/li>\n<\/ul>\n

  Preferred qualifications<\/h4>\n

  Education:<\/strong> High school diploma or GED equivalent.<\/p>\n

  Related work experience:<\/strong> At least one year of related work experience.<\/p>\n

  Supervisory experience:<\/strong> No supervisory experience required.<\/p>\n

  License or certification:<\/strong> None.<\/p>\n

  Equal opportunity statement<\/h4>\n

  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<\/p>\n

  About Marriott Hotels<\/h4>\n

  Marriott Hotels strives to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of \"Wonderful Hospitality. Always.\" by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With a name synonymous with hospitality around the world, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<\/p>\n

  About JW Marriott<\/h4>\n

  JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW Marriott believes associates come first because when associates are happy, guests are happy. JW Marriott associates are confident, innovative, genuine, and intuitive, and they carry on the legacy of the brand's namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you will be part of a community and enjoy true camaraderie with a diverse group of coworkers. JW Marriott creates opportunities for training, development, and recognition, and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's the JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<\/p><\/p>

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