وكيل مكتب خلفي (مستوى B1+ في الإنجليزية) للمكالمات الصادرة والبريد الإلكتروني

What We Offer

• Net Salary: 13,000 EGP
• Social & Medical Insurance
• Fully Paid Training Program
• 2 Rotational Days Off per week
• Prime office location: Abbasia, Cairo

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) provider serving clients across the Middle and Far East. The company focuses on delivering customized, consultative, and innovative outsourcing solutions that support clients in serving their own customers more effectively. With strong attention to cultural nuances, industry best practices, and global coverage, ETISAL International tailors services to match each client’s specific business needs. The organization emphasizes transparency, flexibility, integrity, and a passion for service, while continuously enhancing its management and operational standards. ETISAL International values human capital and leverages advanced technologies to provide high-quality, value-driven services.

About the Role

We are seeking a highly organized and detail-oriented Back Office Agent to join our Dubai Account team in Abbasia, Cairo. In this role, you will support daily business operations by handling outbound calls, managing email correspondence, and ensuring accurate documentation and record-keeping.

This is an excellent opportunity for individuals looking to build a stable career in a structured, supportive, and professional environment. Graduates are encouraged to apply.

Key Responsibilities

• Conduct outbound calls to follow up on pending matters and gather required information.
• Manage email correspondence, responding to client inquiries promptly and professionally.
• Process, verify, and maintain documentation and data entry tasks.
• Coordinate with internal teams to ensure smooth operations and timely task completion.
• Maintain accurate records and follow up on outstanding items.

Qualifications

• Bachelor's degree in any discipline.
• English proficiency at B1+ level.
• Strong organizational and time-management skills.
• High attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Ability to work effectively in a structured, target-driven environment.
• Flexibility to work rotational shifts.