وكيل سفر | خريجون

Company Description Alorica is a global customer experience provider focused on creating customers for life by designing and delivering exceptional brand interactions. As a full-service CX partner, the company combines proven performance, industry-leading expertise, and advanced technology to drive measurable results. Alorica is recognized for pioneering customer experiences, challenging convention, and maintaining strong client relationships grounded in integrity and authenticity. With a workforce of 100,000 professionals across 17 countries, Alorica supports over 250 brands in more than 75 languages. Team members join a culture that values curiosity, creativity, connection, and commitment to continuous improvement.
Role Description This is a full-time, on-site Travel Agent | Graduates role based in Giza. The Travel Agent will assist customers with booking and managing reservations for flights, hotels, and related travel services, ensuring accurate and efficient handling of each request. Day-to-day responsibilities include providing customer service through phone, chat, or email, answering inquiries about travel options, policies, and pricing, and recommending suitable solutions based on customer needs. The role involves coordinating travel arrangements, including car rentals and tour packages, and identifying opportunities to promote relevant services and offers. The Travel Agent will work closely with internal teams to resolve issues, maintain up-to-date knowledge of travel products and systems, and adhere to company and client service standards.
Qualifications

• Candidates should possess skills in reservations and travel arrangements to efficiently manage bookings and itineraries.
• Candidates should possess strong customer service skills to handle inquiries, resolve issues, and ensure positive client experiences.
• Candidates should possess knowledge of car rental and related travel services to provide comprehensive travel solutions.
• Candidates should possess sales skills to promote travel products, upsell services, and meet performance targets.
• Strong communication skills in English; additional languages are an asset.
• Comfort using computer systems, CRM tools, and reservation platforms; ability to learn new software quickly.
• Attention to detail, problem-solving abilities, and a customer-focused mindset.
• Ability to work on-site in Giza on rotating shifts, including weekends and holidays as needed.
• Recent graduates or candidates with equivalent experience in travel, hospitality, or customer service are encouraged to apply.