حساب دعم عملاء صوتي للمتحدثين باللغة الإنجليزية

Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with a strong focus on customer-centric services. The company specializes in customized, consultative outsourcing solutions designed to meet the unique needs of each client and help them focus on core business activities. ETISAL International emphasizes global coverage, cultural understanding, and industry best practices to deliver high-value, innovative services. The organization is committed to transparency, flexibility, integrity, and consistently exceeding client expectations. Human capital development, first-class quality, and the use of state-of-the-art technologies are at the center of ETISAL International’s operational philosophy.
Role Description This is a full-time, on-site role based in Cairo for an English Speakers Customer Support Voice Account. The role involves handling inbound and outbound customer calls, addressing inquiries, resolving issues, and providing accurate information about products and services. The Customer Support Representative will follow established scripts and procedures while maintaining a professional and empathetic tone. Daily tasks include documenting interactions in the system, escalating complex cases to the appropriate teams, and meeting performance targets related to call quality, response time, and customer satisfaction. The role also requires close collaboration with team members and supervisors to ensure consistent service standards and continuous improvement.
Qualifications

• Strong verbal communication skills in English, with clear pronunciation and active listening abilities.
• Customer service skills, including problem-solving, conflict resolution, and a customer-focused mindset.
• Basic computer and typing skills, with the ability to navigate CRM or call center software.
• Ability to work in a fast-paced, shift-based environment and manage time effectively.
• High school diploma or equivalent; a degree in any field is an advantage.
• Previous experience in call centers, BPO, or customer support is preferred but not mandatory.
• Professional phone etiquette, resilience under pressure, and commitment to meeting performance targets.
• Willingness to learn, adapt to procedures, and contribute positively to a diverse team environment.