مشرف نظم معلومات إدارية (BPO)

Company Description Octopus Outsourcing is a dynamic business process outsourcing provider headquartered in Alexandria, Egypt, delivering high-quality, customer-focused solutions to global clients. The organization is driven by innovation and a strong commitment to operational excellence, supported by modern facilities and advanced technologies. Its team focuses on effective communication that bridges markets and regions, helping partners streamline processes and improve performance. Octopus Outsourcing is dedicated to continuous growth, regularly enhancing its service delivery to remain competitive and ahead of industry trends.
Role Description The Management Information System (MIS) Supervisor (BPO) oversees the collection, reporting, and analysis of operational data to support informed decision-making across the organization. This is a full-time, on-site role based in Alexandria, Egypt, responsible for supervising MIS staff, ensuring data accuracy, and maintaining reporting schedules for internal stakeholders and client partners. The role includes designing and optimizing dashboards, monitoring KPIs, troubleshooting data and system issues, and coordinating with operations, IT, and management to improve performance and efficiency. The MIS Supervisor also participates in process improvement initiatives, supports business continuity planning, and ensures compliance with internal standards and client requirements.
Qualifications

• Strong foundation in Information Systems and Management Information Systems (MIS), with the ability to design, manage, and improve reporting structures.
• Applied Analytical Skills to interpret data, identify trends, and generate actionable insights for operational and strategic decisions.
• Working knowledge of Information Technology concepts and tools relevant to data management, reporting platforms, and system integrations.
• Proficiency in Troubleshooting data, reporting, and system-related issues, ensuring timely resolution and minimal disruption.
• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field, or equivalent practical experience.
• Experience in a BPO or shared services environment, with exposure to performance metrics, SLA management, and client reporting.
• Advanced skills in spreadsheets, databases, and reporting tools (e.g., Excel, SQL, BI tools) and familiarity with CRM or contact center systems.
• Effective communication, stakeholder management, and team supervision skills, with the ability to prioritize tasks and meet deadlines.
• Strong attention to detail, commitment to data accuracy, and willingness to learn and adapt to new technologies and processes.