After Salesservice Center

Job Summary

* Supervise and monitor customer receipt and delivery operations for maintenance services.

* Oversee the daily performance of maintenance technicians and service personnel.

* Review and approve discounts related to warranty or repair return cases after verifying job order documents.

* Manage spare parts coding and price updates on the Oracle system.

* Follow up on customer complaints from both service and external sales clients ensuring timely resolution.

* Coordinate with the external sales department to ensure smooth operations at the branch.

* Monitor daily product sales and outgoing orders from the branch (Murad branch).

* Supervise customer service operations addressing issues and ensuring service excellence.

* Handle consumer protection complaints working towards immediate resolution.

* Track and manage spare parts inventory ensuring availability based on sales volume and operational needs.

* Prepare and submit spare parts procurement requests including imports from international suppliers.

* Conduct daily inventory checks of spare parts in coordination with the accounting department.

* Prepare and submit daily reports covering sales maintenance customer deliveries and receipts.

* Develop monthly performance reports summarizing sales volume repairs completed and customer service activities.

Requirements

* Bachelors degree in Business Administration Engineering or a related field.

* Minimum of 2 years in after-sales or service center management within the home appliances industry.

- Experience with the coffee machines is highly preferred

* Understanding of warranty management inventory control and customer service operations.

* Familiarity with spare parts management and technical service documentation.

* Proficient in MS Office and Oracle ERP systems for spare parts coding and pricing

Company Industry

IT Services and IT Consulting

Key Skills

• Cement Plant
• Account Payable
• Business Continuity Planning
• Electronic Security
• Computer Engineering

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