أخصائي تنفيذ تطبيقات المؤسسات التكنولوجية

Service Availability and Delivery Management

• As a Subject Expert in the applications he will also play a significant role in projects as needed. This will include business analysis, scoping, alternatives validation, effort sizing, testing and post-implementation validation.
• Supports a project delivery point of view & Day to day issues support and align the business requirements.
• Ensure quality of project technical deliverables including Scope of work, design document, implementation packages and deployment plans.
• Perform software research, testing, and recommendations when needed
• Handling Vendors, internal IT & business communications effectively.
• Prepare Deployment plans for production changes.
• Respond to requests and inquiries from business users and change management team for system changes and verify whether it can be done using local resources or thru vendor side.
• Evaluates impact analysis provided by vendors and/or implementation teams for production changes.
• Perform handover activities with application support team(s) for any new application before installing into production.
• Follow up with vendor to deliver fixes, change requests that are requested to resolve issues raised during the project life cycle.
• Assess the changed raised from business if it can be done internally, and develop the change request when applicable.
• Reviewing / re-evaluating any solutions or fixes provided from vendors or developed internally before deploying into production.
• Review issues raised during testing phase and classify them accordingly.