أخصائي أول شكاوى

• Review complaints submitted by CRM users.

• Verify customer information and complaint descriptions.

• Identify missing, inaccurate, or incomplete information.

• Return incorrect complaints to the submitting users for correction and resubmission.

• Review the accuracy of complaint data entered by specialists.

• Monitor the proper closure of complaints on the CRM system.

• Receiving feedback from the Call Center after contacting customers and communicating the responses to their complaints.

• Preparing periodic reports to measure the performance of the concerned departments in handling complaints, particularly in terms of response time.

  
  

Requirements

• Bachelor's degree.

• More than 3 years of experience in complaints management, customer service, or a similar role.

• Previous experience in handling customer complaints and coordinating with different departments.

• Good knowledge of CRM systems and complaint handling procedures.

• Good command of Microsoft Office, especially Excel.

• Good communication and follow-up skills.

• Ability to review information, identify errors, and ensure accuracy.

• Good analytical and reporting skills.

• Ability to manage multiple tasks and meet deadlines.

• Attention to detail and ability to handle confidential information.

• Good command of English, both written and spoken.