Customer Engineer

Job Summary

About NCR Atleos

NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Title:Customer Engineer

Location:Egypt Field

Sample intro for thebusiness

We are seeking a Customer Engineer (ATM CE) to deliver high-quality technical support and maintenance services for electromechanical equipment including ATMs and self-checkout systems. This role plays a critical part in ensuring customer satisfaction equipment reliability and service excellence throughtimelyon-site support and a strong customer-focused approach.

Position Summary

The Customer Engineer (ATM CE)is responsible forthe installation maintenance repair and overhaul of electromechanical systems within an assigned service territory. This field-based role requires strong technicalexpertise independent problem-solving and excellent customer service capabilities.

The position involves responding to service callsdiagnosingand resolving technical issues performing preventive maintenance and supporting equipment lifecycle activities to ensureoptimalsystem performance and uptime.

Key Areas of Responsibility

• Performingcustomer installations maintenance and service calls ina timelyand effective manner

• Diagnosing troubleshooting and repairingelectromechanical equipment including ATMs and self-checkout systems

• Executingpreventive maintenance corrective repairs and full system overhauls asrequired

• Dismantlinglegacy machines in the warehouse and test individual components for functionality and reuse

• Managingassigned territory efficiently prioritizing tasks to meet service level agreements

• Maintainingaccurateservice documentation and communicate effectively with customers and internal teams

Basic Qualifications

• Bachelors degree in Electronics Electrical Engineering Mechanical Engineering or a related field

• Solid understanding of electromechanical systems and structured troubleshooting methodologies

• Demonstrated problem-solving and analytical skills relevant to field service environments

• Strong communicationskills with the ability to interact professionally with customers

• Ability to work independently manage time effectively and travel within an assigned territory

PreferredQualifications

• Previousexperience servicing ATMs self-checkout systems or similar electromechanical equipment

• Field service experience in a customer-facing technical role

• Familiarity with preventive maintenance programs and service management tools

• Additionaltechnical certifications related to electronics or electromechanical systems

#LI-GA1

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their job-related qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Required Experience:

IC

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