موظف مركز اتصال - متحدث إنجليزي بطلاقة

• Answer incoming calls and respond to customer’s emails

• Management and resolve customer complaints

• Sell products and place customer orders in the computer system

• Identify and escalate issues to supervisors

• Provide product and service information to customers

• Research required information using available resources

• Research, identify, and resolve customer complaints using applicable software

• Process orders, forms, and application

• Route calls to appropriate resources

• Document all call information according to standard operating procedures

• Recognize, document, and alert the management team of trends in customer calls

• Follow up customer calls where necessary

• Complete call logs and reports

• Other duties as assigned

Requirements

• Fluent English

• 1+ years experience in a reputable call center

• Bachelor’s degree or equivalent

• Excellent customer handling capabilities

• Age: less than 30