أخصائي تسعير
قدّم الآن على موقع المصدر ↗ستنتقل إلى صفحة الإعلان الأصلية على تنقيب مصر
تفاصيل الوظيفة
We're hiring a Pricing Analyst – CX/BPO
ROLE PURPOSEThe Pricing Expert prices CX opportunities end-to-end: translating client RFP/RFI requirements into solid cost models and competitive commercial proposals. The role requires a real understanding of how a customer operation runs – operations, WFM, training, quality, support functions – and a hands-on use of AI tools to analyze and translate RFP/RFI documents faster and better.
KEY RESPONSIBILITIESPricing & Cost Modeling:• Build bottom-up pricing models: FTEs, productivity, shrinkage, attrition, ramp, support ratios• Structure the right commercial model per deal (per hour, per transaction, per FTE, outcome-based)• Run scenarios (volumes, languages, on/near/offshore mix) and secure target margins• Ensure pricing meets group margin targets and flag deviations with clear, quantified recommendations
RFP/RFI & Bid Support:• Translate client requirements (SLAs, volumes, coverage, language mix) into pricing assumptions• Use AI tools to parse, summarize, and translate multilingual RFP/RFI documentation• Own the pricing sections of proposals, working closely with solutions, operations, and sales
Operational Expertise & Governance:• Challenge operational assumptions (AHT, occupancy, training duration, attrition) with credibility• Cost all layers of the operating model: front-line operations, WFM, training, quality, team leadership, and support functions• Continuously improve pricing templates and automate recurring modeling tasks• Maintain cost and productivity benchmarks to sanity-check every model• Prepare pricing approval materials and support negotiations with rapid what-if analyses
PROFILE• 2+ years in pricing, solutioning, or commercial finance within the CX / BPO industry• Deep knowledge of customer operations models and their cost drivers• Advanced Excel / financial modeling skills• Hands-on user of AI tools (Claude, Chat GPT, Copilot...) for document analysis and translation• English profile: B2• Autonomous, rigorous, comfortable with tight bid deadlines
ROLE PURPOSEThe Pricing Expert prices CX opportunities end-to-end: translating client RFP/RFI requirements into solid cost models and competitive commercial proposals. The role requires a real understanding of how a customer operation runs – operations, WFM, training, quality, support functions – and a hands-on use of AI tools to analyze and translate RFP/RFI documents faster and better.
KEY RESPONSIBILITIESPricing & Cost Modeling:• Build bottom-up pricing models: FTEs, productivity, shrinkage, attrition, ramp, support ratios• Structure the right commercial model per deal (per hour, per transaction, per FTE, outcome-based)• Run scenarios (volumes, languages, on/near/offshore mix) and secure target margins• Ensure pricing meets group margin targets and flag deviations with clear, quantified recommendations
RFP/RFI & Bid Support:• Translate client requirements (SLAs, volumes, coverage, language mix) into pricing assumptions• Use AI tools to parse, summarize, and translate multilingual RFP/RFI documentation• Own the pricing sections of proposals, working closely with solutions, operations, and sales
Operational Expertise & Governance:• Challenge operational assumptions (AHT, occupancy, training duration, attrition) with credibility• Cost all layers of the operating model: front-line operations, WFM, training, quality, team leadership, and support functions• Continuously improve pricing templates and automate recurring modeling tasks• Maintain cost and productivity benchmarks to sanity-check every model• Prepare pricing approval materials and support negotiations with rapid what-if analyses
PROFILE• 2+ years in pricing, solutioning, or commercial finance within the CX / BPO industry• Deep knowledge of customer operations models and their cost drivers• Advanced Excel / financial modeling skills• Hands-on user of AI tools (Claude, Chat GPT, Copilot...) for document analysis and translation• English profile: B2• Autonomous, rigorous, comfortable with tight bid deadlines
هذا الإعلان منشور على تنقيب مصر ويُعرض هنا مع الإشارة إلى المصدر. لا نتقاضى أي رسوم من الباحثين عن عمل. إذا كان الإعلان مسيئًا أو احتياليًا، أبلغنا.