Change Manager Senior

Job Description

Responsibilities (keys)

• Change management strategy: define and implement the change management policy in accordance with ITIL and Inetum standards.
• Management of CAB committees: organize and lead change validation committees, arbitrate priorities and ensure traceability of decisions.
• Risk and impact analysis: anticipating the technical, organizational and financial impacts of changes.
• Multi-project coordination: synchronizing changes with other TDF program initiatives.
• Communication and change management: developing communication plans and supporting business and technical teams.
• Monitoring and continuous improvement: measuring the performance of changes, proposing optimizations and ensuring feedback.

Desired Candidate Profile

Qualifications

Desired profile

• Master's degree (Bac+5) in computer science, information systems or equivalent.
• Proven experience (7+ years) in IT change management in critical environments (banking, telecom, industry).
• ITIL v4 certification required; Prince2 or PMI is a plus.
• Proficiency in change management tools (ServiceNow, Remedy, Jira).

Technical and behavioral skills

• In-depth knowledge of Cloud environments (Azure, AWS), Windows/Linux systems, and complex networks.
• Ability to manage crisis situations and ensure continuity of service.
• Rigour, organisation and a sense of responsibility.
• Excellent interpersonal skills and diplomacy in stakeholder management.

Expected deliverables

• Documented and validated change management strategy.
• Weekly and monthly reports on key indicators (successes, failures, impacts).
• Communication plans and training materials for the teams.
• Feedback and recommendations for continuous improvement.
• Excellent analytical, synthesis and decision-making skills.
• Recognized leadership and ability to unite multidisciplinary teams.