Change Management AMOA | Rabat (Morocco)

Company culture :

Alten Maroc is defined by a deeply collaborative culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.

This environment is enhanced by a strong drive for innovation, encouraging creativity, initiative, and experimentation across projects.

A structured and disciplined organization ensures efficiency, rigor, and quality in engineering delivery.

Performance and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.

Job :

As part of this role, your main tasks will be:

- Analysis of user requests (via dedicated functional mailbox or any other channel included in the VCO process)

- Creation of associated JIRA tickets and management until resolution

- Direct resolution or redirection to the designated department based on analysis results (depending on the case:

1/ reminder of processes and best practices or 2/ direct correction or 3/ in-depth analysis with IT or functional teams by initiating all necessary meetings for fundamental resolution)

- If the subject requires changes to a feature (Distribution Logistics process), work with multi-disciplinary teams to evolve the tool or the concerned Logistics process

- Writing test scenarios and execution for the delivery of changes

- Keeping indicators and processes up to date (if applicable)

- Meetings with business owners or IT teams (ICT)

Required profile :

Profile: Master's degree (Bac+5) in Computer Science, Supply Chain, Project Management, or equivalent.

Experience: 1 to 3 years

Proven experience in application support, AMOA, team management, or operational steering.

Skills:

- Knowledge in Supply Chain / Main principles of automotive distribution

- Support and customer relations

- UAT skills

- Analytical skills

- Teaching ability

- Animation skills, proactivity, teamwork

- Synthesis skills

- Responsiveness

- English proficiency (independent user)

- IT environment

- Advanced Excel including VBA, JIRA, Office environment