مدير المبيعات

The Sofitel Agadir Thalassa Sea & Spa is a hotel situated between dunes and oceans, offering 173 rooms, 3 restaurants, and a thalassotherapy center. As a member of the Accor group, its core business lies in hotels, restaurants, and accommodations. This hotel combines the French art of living with Arab-Berber hospitality, thus offering exceptional guest experiences.

Job Description

Assignment :

The Sales Director is responsible for planning and managing hotel sales, with the objective of optimizing occupancy rates. Their mission is to maximize revenue and achieve/exceed the hotel's profitability targets.

Main responsibilities:

• To direct and manage all commercial activities dedicated to groups, walk-in clients and catering/banquets, in order to maximize hotel revenue.
• Prepare, process and compile data for commercial strategy, monthly reports, annual objectives, sales budget, forecasts and other reports, in accordance with instructions/requirements.
• To study, examine and analyze the competitive environment, market trends, and customer needs and feedback, in order to demonstrate initiative and adapt strategically.
• Develop new programs and strategies, and evaluate the effectiveness of existing programs and strategies.
• Actively participate in sales presentations, site visits, and meetings with clients.

• Ensure optimal compliance with the group's audit strategy
• Managing performance issues that arise within sales and reservation teams
• To ensure that the members of the department are hired, trained, motivated, supervised, advised and promoted as appropriate
• Communicating effectively with other departments
• To meet daily with the department to discuss key activities of the moment
• Assess changes in customer needs, customer composition, and the competitive landscape, in order to propose necessary operational and product/service changes, where appropriate.
• Ensuring the satisfaction of hotel employees and customers, while remaining competitive in the market and exceptionally financially successful
• Anticipating and resolving problems with clients and implementing proactive processes aimed at promoting customer satisfaction.
• To be a source of inspiration for all hotel staff, encouraging them to deliver performances worthy of a luxury establishment.
• Interact positively with all team members to ensure that clients receive the welcome expected of a luxury establishment.
• Lead by example by strictly adhering to Sofitel values, brand codes, and guidelines regarding dress and presentation.

Desired Candidate Profile

• A minimum of 3 years' experience in sales management, preferably in the

luxury sector

• Excellent general understanding of the hotel industry
• Ability to understand global markets that impact hotel operations
• Excellent decision-making skills
• Excellent communication skills, both oral and written.
• Ability to train team members and develop their skills
• Ability to work effectively in a team and a sense of initiative
• Excellent organizational skills
• Analytical skills
• Computer skills (word processing, spreadsheet and presentation software)
• Language skills according to the hotel's needs