General Manager - The Ritz-Carlton Marrakesh

General Manager - The Ritz-Carlton Marrakesh
Anticipated opening: 2027
At more than a century old, The Ritz-Carlton continues to set the standard in luxury hospitality, guided by a simple but powerful promise: Ladies and Gentlemen serving Ladies and Gentlemen.
In 2027, that legacy will take on a distinctive new expression with the anticipated opening of The Ritz-Carlton, Marrakech—an exceptional resort and residential destination set amid the natural beauty, culture and energy of Morocco.
The opportunity
As General Manager, you will shape the hotel from its foundations: building the leadership team, establishing the culture, preparing the operation and bringing The Ritz-Carlton service philosophy to life in a way that is both globally recognisable and authentically connected to Marrakech.
Working in close partnership with ownership and Marriott International’s regional leadership, you will provide strategic direction across the hotel, residences and wider resort experience. You will create a commercially successful operation while ensuring that every decision reflects the quality, craftsmanship and highly personalised service expected of The Ritz-Carlton.
The role requires a leader who can move confidently between vision and execution—someone equally comfortable inspiring future Ladies and Gentlemen, engaging with ownership, influencing commercial strategy and attending to the smallest detail of the guest experience.
The role
You will:
Lead all aspects of the pre-opening journey, from critical-path planning and recruitment to operational readiness and launch.
Recruit, develop and inspire a world-class Executive Committee and hotel team.
Establish a culture grounded in The Ritz-Carlton Gold Standards and the traditions of genuine Moroccan hospitality.
Build a trusted, transparent and commercially focused relationship with ownership.
Position the resort successfully within Marrakech’s competitive international luxury market.
Develop strategies to attract high-value leisure, residential and destination guests from key international feeder markets.
Lead the development of distinctive dining, wellness, cultural and resort experiences that create a genuine sense of place.
Ensure operational excellence across the hotel, villas, residences and shared resort environment.
Establish robust financial, commercial and operational disciplines before opening.
Build meaningful relationships within Marrakech and the wider Moroccan tourism, cultural and business communities.
Champion talent development, inclusion and the creation of long-term career opportunities for local talent.
Deliver an opening that creates both immediate impact and a sustainable platform for long-term performance.
What you will bring
You will be an accomplished luxury hospitality leader with the presence, judgement and energy required to open a landmark destination.
Your experience will ideally include:
A successful track record as General Manager of a recognised luxury hotel or resort.
Significant pre-opening, repositioning or major transformation experience.
Experience leading a complex resort operation incorporating villas, residences or mixed-use elements.
Strong owner-management capability, supported by transparent communication and sound commercial judgement.
Demonstrable success in luxury positioning, revenue growth, profitability and market activation.
A sophisticated understanding of the international luxury traveller and the ability to develop multiple feeder markets.
Strong expertise across rooms, food and beverage, wellness and destination-led guest experiences.
The ability to build a senior leadership team and create an engaged, high-performing culture from the ground up.
Experience operating in Morocco, North Africa, the Middle East, Southern Europe or another culturally rich resort market would be advantageous.
Fluency in English; French and/or Arabic would be highly advantageous.
Why join us?
The Ritz-Carlton, Marrakech offers the opportunity to create something truly distinctive: a resort shaped by one of the world’s great luxury brands, the spirit of Marrakech and an extraordinary natural and cultural setting.
You will join Marriott International at a pivotal moment in the continued growth of its luxury portfolio across Europe, the Middle East and Africa, with the platform, expertise and global reach to build an enduring destination.
This is more than an opening. It is an opportunity to establish a legacy.
If you have the experience, imagination and leadership presence to bring this vision to life, we would be delighted to hear from you.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.