Cluster Manager

About the Role

Apparel Group is seeking a Cluster Manager to oversee the operations and financial performance of a group of retail stores for a specific brand within a designated area in Saudi Arabia. This full-time role requires 5-10 years of experience and focuses on driving sales growth, ensuring customer service excellence, managing and developing store teams, and maintaining compliance with company standards.

Role Objective

The Cluster Manager will conduct market analysis, provide financial oversight, and communicate effectively with the Area Sales Manager and brand teams. The objective is to optimize store performance, manage inventory efficiently, and execute promotional and marketing campaigns to achieve business objectives.

Key Responsibilities

• Oversee daily operations of assigned retail stores, ensuring smooth and efficient functioning.
• Audit store operations and facilities regularly for compliance with company standards, policies, and procedures, focusing on productivity, efficiency, safety, and security.
• Direct the opening and closing of stores within the cluster, coordinating resources such as staff, merchandise, and logistics.
• Enforce Company SOPs, policies, procedures, and loss prevention guidelines, implementing corrective actions for non-compliance.
• Oversee the consistent execution of Visual Merchandising guidelines across all stores.
• Monitor and analyze sales performance against targets and projections, taking corrective actions as needed.
• Set sales targets for stores to maximize profitability, considering market conditions and store-specific factors.
• Review stock level reports and coordinate with the brand team to maintain optimal inventory.
• Monitor inventory movement to minimize shrinkage and optimize stock turnover.
• Ensure exceptional customer service by coaching store teams and setting high service standards.
• Address customer inquiries and concerns promptly to exceed expectations.
• Recruit, train, and develop staff on sales techniques, customer service, teamwork, and brand-specific requirements.
• Evaluate employee performance annually, providing coaching and motivation.
• Conduct regular staff meetings to communicate goals and expectations.
• Manage staff scheduling and leave approvals for store managers, ensuring adequate coverage.
• Utilize market insights to identify growth opportunities and adapt store strategies.
• Stay informed about market trends, consumer behavior, and competitor activities.
• Communicate business drivers, merchandise issues, and relevant information to key stakeholders.
• Prepare and present regular reports on store performance, including successes, challenges, and recommendations.

Experience and Qualifications

• 5-10 years of relevant experience in retail operations or cluster management.
• Demonstrated ability to drive sales growth and manage financial performance.
• Experience in team management, training, and development.
• Strong understanding of retail operations, visual merchandising, and inventory management.
• Proficiency in market analysis and strategic planning.

Communication and Reporting

The role requires strong communication skills to liaise with the Area Sales Manager, Retail Operations Manager, and other key stakeholders. Regular reporting on store performance, including successes, challenges, and recommendations for improvement, is a core responsibility.

Application Process

Candidates interested in this full-time Cluster Manager position with Apparel Group in Saudi Arabia are encouraged to apply.