Reservation Agent

Job Summary

• Respond promptly and professionally to all room reservation inquiries via phone email and other communication channels
• Efficiently book accommodations for guests across various market segments including leisure business travel and group bookings
• Accurately record all required reservation information in our Property Management System
• Upsell room types and additional services to maximize revenue while meeting guest needs
• Provide detailed information about our property amenities and local attractions in Phu Quoc
• Collaborate with other departments to ensure guest requests and special requirements are met
• Handle changes cancellations and special requests with a customer-centric approach
• Maintain up-to-date knowledge of room availability rates and promotional offers
• Assist in resolving customer complaints and concerns in a timely and professional manner
• Contribute to the continuous improvement of our reservation processes and guest experience

Qualifications :

Your experience and skills include:
Guest focused personality is essential

Additional Information :

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English additional languages are a plus

Remote Work :

No

Employment Type :

Full-time

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