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About the Role

Sofitel Makkah Jabal Al Kaaba is looking for a Guest Service Manager to join its team in Makkah. This full-time role aims to oversee the daily operations of the hotel during shifts, while ensuring the delivery of high-quality services to guests and maintaining their satisfaction. The role requires 0-1 years of experience.

Key Responsibilities

• Oversee the daily hotel operations during the shift to ensure efficiency and effectiveness.
• Monitor the performance of various departments and coordinate between them to ensure the quality of services provided to guests.
• Handle guest complaints and resolve issues effectively, and take appropriate actions to ensure their satisfaction.
• Monitor the continuous application of hotel policies and standards of quality, security, and safety.
• Prepare shift reports and document observations and emergency cases, and escalate them to management for necessary action.

Qualifications and Experience

• 0-1 years of experience in the field of customer service or hotel operations management.
• Ability to make quick and effective decisions in emergency situations.
• Excellent communication skills and the ability to interact with different types of guests.

Required Skills

• Strong leadership and supervisory skills.
• Ability to solve problems effectively.
• Commitment to quality and safety standards.
• Organizational and reporting skills.

Work Environment

The Guest Service Manager works at the Sofitel Makkah Jabal Al Kaaba hotel in Makkah, within a dynamic work environment that requires constant interaction with guests and various departments. The position is full-time and requires flexibility to work in shifts.

Additional Information

The salary for this position is not disclosed and will be determined based on experience and qualifications during the recruitment process.