Reservation Supervisor (saudi National Only)

Job Summary

• Supervise the daily operations of the Reservations Department to ensure efficient and accurate handling of all reservations.
• Ensure all reservation requests are processed promptly and professionally in accordance with Rixos and Accor standards.
• Monitor room availability occupancy levels and booking status to maximize hotel revenue and operational efficiency.
• Coordinate closely with Front Office Revenue Sales and other departments regarding reservations and room allocations.
• Ensure all guest profiles booking details and reservation records are maintained accurately in the system.
• Handle VIP reservations special requests and group bookings professionally and efficiently.
• Assist guests and clients with reservation inquiries amendments cancellations and confirmations.
• Ensure all reservations are entered accurately into the hotel system in a timely manner.
• Monitor online booking channels travel agents and third-party reservation platforms.
• Supervise and support the Reservations team to ensure high productivity and service quality.
• Conduct training and coaching sessions for Reservations colleagues when required.
• Ensure all reservation procedures policies and rate codes are followed correctly.
• Handle guest complaints and reservation-related issues professionally and promptly.
• Prepare daily weekly and monthly reservation reports as required by management.
• Support upselling opportunities and revenue enhancement initiatives.
• Ensure confidentiality of guest information and booking details at all times.
• Maintain professional communication with guests travel agents and corporate clients.
• Ensure compliance with Rixos and Accor policies procedures and luxury hospitality standards.

Remote Work :

No

Employment Type :

Full-time

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