EV Charging Technical Lead Al Futtaim Automotive BYD

About the Role
Al Futtaim Group is seeking an EV Charging Technical Lead to manage its EV charging infrastructure, encompassing both home and flash charging solutions, across the Kingdom of Saudi Arabia. This full-time role requires 2-5 years of experience and operates at the intersection of site execution, contractor management, and technical reporting. The Technical Lead ensures that all chargers within the Charge2Moov network are installed, commissioned, and maintained according to OEM and regulatory standards. Role Context and Reporting
Reporting to the Senior Manager – EV Charging, this position serves as the primary technical point of accountability. It bridges communication between field contractors, internal commercial and aftersales teams, and KSA regulatory bodies such as SE, SASO, and MOMRAH. The role directly impacts network uptime, customer satisfaction, and the strategic expansion of Al-Futtaim's EV charging ecosystem, which is a key component of the brand's EV strategy in KSA. Key Responsibilities

Investigate and resolve customer complaints for AC home chargers and DC public chargers across assigned sites.
Perform on-site diagnostics, fault rectification, and corrective maintenance to restore charger uptime within agreed SLA windows.
Execute software upgrades, firmware patches, and configuration management activities on AC charger hardware.
Carry out Level-1 maintenance and structured fault diagnosis on DC fast-chargers in line with OEM guidelines.
Support commissioning and functional testing of newly installed chargers, providing technical sign-off upon full verification against acceptance criteria.
Conduct detailed site surveys and technical readiness assessments prior to DC charger installation.
Coordinate with SE-certified contractors to plan, schedule, and supervise AC and DC charger installations across showroom, retail, and customer sites.
Monitor installation activities to ensure adherence to technical specifications, electrical safety standards (SASO / SE), and applicable MOMRAH regulations.
Review contractor workmanship, raise non-conformance items, and track closure through to final acceptance.
Manage technical interfaces between civil, electrical, and networking trades on multi-discipline installation projects.
Ensure zero safety or regulatory non-compliance incidents across all supervised installation activity.
Reporting and Documentation

Prepare and submit structured technical reports to the Senior Manager – EV Charging, covering installation progress, commissioning status, and field findings.
Produce site survey reports, commercial quotations, and technical snag lists for every site visit.
Maintain accurate maintenance logs, fault registers, and resolution records for all managed charger assets.
Compile weekly and monthly dashboards tracking charger uptime, open faults, contractor performance, and installation milestones.
Document escalation cases with clear root-cause analysis and recommendations for corrective and preventive actions.
Ensure all field records are retained in the designated document management system in a timely and accurate manner.
Stakeholder Engagement and Support

Act as the primary technical liaison between internal teams (Business Development, Aftersales, Commercial) and external contractors or vendors.
Facilitate timely resolution of technical issues by escalating appropriately and tracking follow-up actions to closure.
Support procurement with technical input on bills of materials, scopes of work, and contractor pre-qualification and evaluation.
Represent EV Charging Engineering in project site meetings, client walkthroughs, and regulatory inspections.