Customer Service Specialist

Job description

About the Role We’re looking for a Customer Service Specialist to join our Business Operations team at Moyasar.
You’ll work closely with our merchants and customers, helping them with questions, payment-related issues, and day-to-day support.
You’ll make sure every case is followed up properly and provide a smooth experience when using our services.
What You’ll Do Handle merchant and customer inquiries through phone, email, and ticketing systems.
Support merchants with questions related to our payment services and processes.
Troubleshoot issues and coordinate with the right internal teams for resolution.
Track and follow up on cases until they are resolved.
Support merchants during onboarding and documentation requirements.
Escalate complex or technical issues when needed.
Maintain accurate records of customer interactions and cases.
Identify recurring issues and help improve the overall customer experience.
Bachelor’s degree.
Experience in customer service or customer support.
Strong communication and problem-solving skills.
Customer-focused with good follow-up skills.
Comfortable handling multiple customer cases.
Fintech, payments, or financial services experience is a plus.
Arabic and English communication skills.

Preferred candidate

Years of experience

No experience required

Degree

Bachelor's degree / higher diploma