Customer Service Manager

Job Summary

Customer Service Manager

At Alcon we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly champion progress and act with speed as the global leader in eye care. Here youll be recognized for your commitment and contributions and see your career like never before. Together we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse talented people to join Alcon.

As a Customer Service Manager supporting our GEM Customer Operations organization you will be trusted to lead local Customer Operations teams drive operational excellence and support Alcons transformation toward intelligent customercentric service centers aligned with the GEM Supply Chain strategy. Please note: Saudi Nationality and an English CV are required for this role.

In this role a typical day will include:

• Collaborating with regional and local stakeholders to deliver a seamless customer experience across Surgical and Vision Care.

• Leading coaching and developing Customer Operations teams to ensure high performance engagement and service excellence.

• Overseeing endtoend operational processes including preorder ordertoinvoice delivery and returns ensuring accuracy compliance and efficiency.

• Monitoring service KPIs customer satisfaction and distributor performance while driving continuous improvement automation and digital transformation initiatives.

• Ensuring alignment with GEM Supply Chain strategy quality standards and compliance requirements across all customerfacing operations.

WHAT YOULL BRING TO ALCON

• Education: University degree or equivalent business experience.

• Experience:

  • 35 years of proven leadership experience in Customer Operations OTI or Supply Chain.

  • Strong peoplemanagement experience within a matrix organization.

  • Demonstrated success driving change process improvement and crossfunctional projects.

• Technical Skills:

  • Strong SAP (OTI modules) capability.

  • Solid financial costanalysis skills.

• Behaviors & Competencies:

  • Fluency in English and local language(s).

  • Ability to build strong relationships influence stakeholders and lead teams through transformation.

  • Customercentric mindset with a passion for operational excellence.

HOW YOU CAN THRIVE AT ALCON

• Lead with purpose by shaping customercentric operations that directly impact patient outcomes and customer satisfaction.

• Drive innovation and automation in a dynamic environment that encourages challenging the status quo and improving how we serve customers.

• Grow your career within a global organization that values collaboration continuous learning and leadership development.

See your impact at Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon please click the appropriate link below to apply on the Internal Career site.

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Required Experience:

Manager

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