Customer Success Specialist
Rentokil Initialفي الموقع - السعودية - Saudi Arabia
قدّم الآن على موقع المصدر ↗ستنتقل إلى صفحة الإعلان الأصلية على تنقيب السعودية
تفاصيل الوظيفة
About the Role
Rentokil Initial is seeking a Customer Success Specialist for a full-time position. This role focuses on maintaining long-term business relationships with an existing and new client portfolio. The specialist will support the Customer Success Manager (CSM) in implementing unit success plans and developing loyalty programs.
Key Responsibilities
- Achieve individual renewal targets.
- Perform courtesy calls and regular check-ups to ensure customer satisfaction.
- Conduct early risk assessments, evaluate client satisfaction reports, and ensure proactive corrective measures.
- Identify areas of opportunity and best practices, acting as the day-to-day contact for assigned accounts.
- Evaluate growth opportunities, expand Rentokil Boecker offerings to existing clients, and refer them to relevant Sales/Trade Consultants.
- Keep clients engaged and regularly using products, delivering satisfying services that lead to customer stability.
- Support in the creation of effective customer success procedures, policies, and standards.
- Assist the Customer Success Manager (CSM) in developing success plans for customer acquisitions and retention.
- Proactively address and resolve potential issues.
- Assist the CSM in analyzing customer data to improve customer experience.
- Uncover the root cause of problems, quickly analyze potential solutions, and make clear, informed recommendations.
- Draft metrics reports related to client retention for CSM evaluation.
- Serve as a focal point in the implementation of effective customer loyalty programs, reward plans, and bundles.
- Constantly support the CSM in improving Rentokil Boecker services and products.
Qualifications and Experience
- Bachelor’s Degree in Business Administration or an equivalent field.
- At least 4 to 6 years of experience in communications, marketing, sales, account management, or customer success.
Required Skills
- Ability to effectively handle multiple diverse and complex problems simultaneously.
Work Type
This is a full-time position requiring dedicated engagement within the customer success team.
Application Process
Candidates meeting the specified requirements are encouraged to apply.
هذا الإعلان منشور على تنقيب السعودية ويُعرض هنا مع الإشارة إلى المصدر. لا نتقاضى أي رسوم من الباحثين عن عمل. إذا كان الإعلان مسيئًا أو احتياليًا، أبلغنا.