Wellness Supervisor Fairmont The Red Sea

Job Summary

Operational Supervision & Quality Assurance:

• Supervise the daily operations of the spa fitness center and recreation facilities ensuring efficient and consistent service delivery.

• Conduct routine inspections of wellness areas to ensure compliance with Fairmont standards for cleanliness safety and presentation.

• Ensure all facilities treatment rooms and equipment are fully operational maintained and guest-ready at all times.

• Monitor inventory levels and ensure proper handling and control of spa products linens and equipment.

• Ensure adherence to established operational procedures service protocols and quality benchmarks.

Guest Experience & Service Excellence:

• Ensure delivery of a consistent high-quality wellness experience aligned with Fairmont brand standards.

• Support personalized service delivery by anticipating guest needs and preferences.

• Address guest inquiries requests and feedback in a professional and timely manner.

• Assist in coordinating VIP services private wellness sessions and special arrangements.

• Support service recovery efforts by ensuring prompt resolution and follow-up.

Team Leadership & Development:

• Supervise and support spa therapists fitness trainers and recreation attendants to ensure consistent performance and service standards.

• Conduct daily briefings to communicate operational priorities guest movements and departmental objectives.

• Provide coaching and guidance to team members to enhance service delivery and operational efficiency.

• Assist in scheduling attendance monitoring and performance management.

• Promote a culture of teamwork accountability and continuous improvement.

Coordination & Communication:

• Coordinate closely with Front Office Housekeeping Engineering and Guest Services to ensure seamless operations.

• Ensure accurate and timely communication of appointments guest preferences and operational updates.

• Report maintenance issues equipment malfunctions and safety concerns promptly.

• Support the coordination of wellness programs and cross-functional activities.

Commercial & Financial Performance:

• Support the achievement of departmental revenue targets through effective scheduling and service optimization.

• Promote spa services wellness programs and retail offerings to maximize guest engagement and revenue opportunities.

• Ensure accurate billing posting of charges and adherence to financial procedures.

• Monitor daily operations to support efficiency and cost control initiatives.

Standards Safety & Compliance:

• Ensure compliance with Fairmont grooming standards hygiene protocols and workplace safety requirements.

• Adhere to local regulations health and safety standards and company policies.

• Maintain confidentiality of guest information and uphold professional standards at all times.

• Support environmental and sustainability initiatives in line with Fairmont commitments.

Qualifications :

Qualifications & Experience:

• Minimum 24 years of experience in Spa Wellness or Recreation within a luxury or five-star hotel environment.

• Previous supervisory experience in spa fitness or recreation is preferred.

• Diploma or certification in Hospitality Wellness or Spa Operations is an advantage.

• Pre-opening experience is an added advantage.

Skills & Competencies:

• Strong supervisory and team coordination skills.

• Good knowledge of spa operations wellness services and recreation activities.

• Excellent attention to detail and service quality orientation.

• Strong communication and interpersonal skills.

• Organizational and problem-solving abilities.

• Familiarity with spa booking systems and operational procedures is an advantage.

Personal Attributes:

• Passion for wellness and delivering exceptional guest experiences.

• Professional calm and composed under pressure.

• Guest-focused mindset with a proactive approach.

• Flexible and adaptable to a dynamic remote luxury environment.

• Reliable trustworthy and detail-oriented.

Additional Information :

• Understanding of ultra-luxury guest expectations and Fairmont brand standards.

• Ability to support pre-opening activities including setup training and operational readiness.

• A hands-on approach with strong ownership and accountability.

• Impeccable grooming and presentation aligned with luxury standards.

• Willingness to work shifts including weekends and public holidays.

Remote Work :

No

Employment Type :

Full-time

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