Wellness Supervisor Raffles The Red Sea

Job Summary

Operational Supervision & Quality Assurance:

• Supervise the daily operations of the spa fitness center and recreation facilities ensuring smooth and efficient service delivery.

• Monitor treatment rooms wellness areas and recreational spaces to ensure they are clean safe and fully operational at all times.

• Conduct routine inspections to ensure compliance with Raffles brand standards presentation and service protocols.

• Ensure all equipment facilities and wellness amenities are well-maintained and properly utilized.

• Support inventory control of spa products linens and recreation equipment.

Guest Experience & Service Excellence:

• Ensure all guests receive a seamless personalized and memorable wellness experience.

• Anticipate guest needs and support the delivery of bespoke spa and recreation services.

• Address guest requests feedback and concerns promptly and professionally.

• Support coordination of VIP treatments private sessions and special wellness arrangements.

• Assist in service recovery efforts by ensuring timely and effective resolution.

Team Leadership & Development:

• Supervise spa therapists recreation attendants and wellness team members to uphold Raffles service culture and Heartist values.

• Conduct daily briefings to communicate operational priorities guest movements and service expectations.

• Provide on-the-job coaching and continuous feedback to ensure consistent service standards.

• Assist in scheduling attendance monitoring and performance tracking of the team.

• Promote a culture of accountability teamwork and continuous improvement.

Coordination & Communication:

• Liaise closely with Front Office Guest Relations Housekeeping and Engineering to ensure seamless operations.

• Ensure accurate communication of appointments guest preferences and special requests.

• Report maintenance issues equipment malfunctions and safety concerns promptly.

• Support coordination of wellness programs and cross-departmental guest experiences.

Commercial & Financial Performance:

• Support revenue generation through spa bookings wellness activities and retail sales.

• Encourage upselling and cross-selling of spa services and products.

• Monitor daily operations to support achievement of departmental revenue targets.

• Ensure accurate recording of services and adherence to billing procedures.

Standards Safety & Compliance:

• Ensure adherence to Raffles grooming hygiene and operational standards.

• Maintain compliance with health safety and sanitation regulations.

• Uphold guest privacy and confidentiality at all times.

• Support sustainability initiatives and environmentally responsible practices.

Qualifications :

Qualifications & Experience:

• Minimum 24 years of experience in Spa Wellness or Recreation within a luxury or five-star hotel environment.

• Previous supervisory experience in spa fitness or recreation is preferred.

• Diploma or certification in Hospitality Wellness or Spa Operations is an advantage.

• Pre-opening experience is an added advantage.

Skills & Competencies:

• Strong supervisory and team coordination skills.

• Good knowledge of spa operations wellness services and recreation activities.

• Excellent attention to detail and service quality orientation.

• Strong communication and interpersonal skills.

• Organizational and problem-solving abilities.

• Familiarity with spa booking systems and operational procedures is an advantage.

Personal Attributes:

• Passion for wellness and delivering exceptional guest experiences.

• Professional calm and composed under pressure.

• Guest-focused mindset with a proactive approach.

• Flexible and adaptable to a dynamic remote luxury environment.

• Reliable trustworthy and detail-oriented.

Additional Information :

• Understanding of ultra-luxury guest expectations and Raffles brand standards.

• Ability to support pre-opening activities including setup training and operational readiness.

• A hands-on approach with strong ownership and accountability.

• Impeccable grooming and presentation aligned with luxury standards.

• Willingness to work shifts including weekends and public holidays.

Remote Work :

No

Employment Type :

Full-time

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