Wellness Instructor

Job Summary

Operational Supervision & Quality Assurance:

• Deliver daily fitness and wellness sessions including personal training group classes and recreational activities in line with brand standards.

• Ensure all fitness facilities and equipment are clean safe and fully operational at all times.

• Conduct routine checks of gym equipment and report any maintenance requirements promptly.

• Ensure proper setup of fitness spaces prior to sessions maintaining ambiance hygiene and readiness.

• Support spa and wellness operations as required to ensure smooth service flow.

Guest Experience & Service Excellence:

• Provide personalized fitness assessments training programs and wellness guidance tailored to guest needs and preferences.

• Deliver engaging and professional sessions that reflect Raffles emotional luxury and Fairmont service excellence.

• Actively engage with guests to enhance their overall wellness journey and stay experience.

• Respond to guest inquiries requests and feedback in a timely and professional manner.

• Support service recovery by ensuring prompt and effective resolution of guest concerns.

Team Collaboration & Development:

• Work closely with spa therapists wellness curators and recreation team members to ensure aligned and seamless guest experiences.

• Participate in daily briefings to stay updated on guest profiles VIP arrivals and operational priorities.

• Share insights on guest preferences and wellness trends to support continuous improvement.

• Support onboarding and knowledge-sharing within the team as required.

Coordination & Communication:

• Liaise with Front Office Guest Relations and Spa Reception to coordinate bookings and guest requirements.

• Ensure accurate communication of fitness schedules appointments and program details.

• Promote wellness activities and fitness offerings across the resort.

• Assist in organizing group classes wellness events and outdoor activities.

Commercial & Financial Performance:

• Promote personal training sessions wellness programs and fitness packages to drive revenue opportunities.

• Encourage upselling of related services and retail products where appropriate.

• Ensure accurate recording of sessions and adherence to booking and billing procedures.

• Support achievement of departmental revenue and guest satisfaction targets.

Standards Safety & Compliance:

• Ensure compliance with health safety and fitness industry standards at all times.

• Conduct sessions with a strong focus on guest safety proper technique and injury prevention.

• Maintain confidentiality of guest information and wellness profiles.

• Uphold Raffles & Fairmont grooming and presentation standards.

• Support sustainability and wellness initiatives aligned with brand values.

Qualifications :

Qualifications & Experience:

• Minimum 23 years of experience as a Fitness Instructor or Personal Trainer preferably within a luxury hospitality environment.

• Recognized certification in Fitness Training Personal Training or related discipline.

• Additional certifications in yoga Pilates or specialized wellness disciplines are an advantage.

• Pre-opening experience is a plus.

Skills & Competencies:

• Strong knowledge of fitness techniques training programs and wellness practices.

• Excellent communication and interpersonal skills.

• Ability to motivate and engage guests with varying fitness levels.

• Strong organizational and time management skills.

• Ability to work collaboratively within a multidisciplinary team.

• High attention to safety and service quality.

Personal Attributes:

• Passion for wellness fitness and delivering exceptional guest experiences.

• Energetic engaging and professional demeanor.

• Guest-focused with a proactive and positive attitude.

• Adaptable and flexible in a dynamic luxury resort environment.

• High level of discipline reliability and personal presentation.

Additional Information :

• Understanding of ultra-luxury guest expectations.

• Ability to deliver both structured fitness programs and lifestyle-oriented wellness experiences.

• Experience in outdoor or destination-based activities (e.g. beach fitness water-based wellness nature experiences) is an advantage.

• A proactive hands-on approach with strong ownership and accountability.

• Impeccable grooming and presentation aligned with luxury standards.

• Willingness to work shifts including weekends and public holidays.

Remote Work :

No

Employment Type :

Full-time

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