ممثل دعم العملاء (المتحدثين باللغة الإنجليزية)

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) provider serving clients across the Middle and Far East. The company focuses on delivering high value, customized outsourcing solutions that address the unique needs of each client, allowing them to concentrate on their core business. With strong global coverage and deep cultural understanding, ETISAL International applies industry best practices and advanced technologies to enhance client service. The organization emphasizes transparency, flexibility, integrity, and a passion for service in all operations. Its teams are committed to exceeding client expectations while appreciating the value of human capital and long-term partnerships.

About the Role

We are seeking a dedicated and articulate Customer Support Agent to join our Account team in Abbasia, Cairo. In this role, you will serve as the frontline voice of the brand, delivering exceptional service to customers through voice and chat channels.

This position is ideal for professionals who thrive in a structured, service-oriented environment and are committed to resolving customer inquiries with accuracy, empathy, and efficiency.

Key Responsibilities

• Serve as the primary point of contact for customers via Calls and Email channels
• Diagnose and resolve technical and non-technical customer inquiries
• Escalate and follow up on complex cases to ensure complete resolution
• Document all customer interactions accurately within internal systems
• Collaborate cross-functionally to improve service quality and customer satisfaction

Qualifications

• Bachelor's degree in any discipline
• English proficiency at B1+ level or above
• Exceptional verbal and written communication skills
• Strong analytical and problem-solving capabilities
• Ability to perform effectively within a structured, target-driven environment
• Flexibility to work rotational shifts
• Graduates are encouraged to apply

Compensation & Benefits

• Net salary: 13,000 EGP
• Social & Medical Insurance
• Fully funded paid training program
• Rotational shifts
• 2 rotational days off per week
• Clear career progression and promotion pathways
• Professional, supportive, and performance-driven work environment
• Prime office location: Abbasia, Cairo (Onsite)