Rooms Division Manager

Job Summary

As our Rooms Division Manager you will be leading our experienced Front Office and Housekeeping teams. Reporting directly to the General Manager you will:

• Lead by example and empower the teams to focus on a positive guest experience at all times.
• Manage and activate the loyalty experience for our valued members. Drive loyalty engagement and enrolments.
• Facilitate the teams performance to ensure the highest levels of productivity.
• Be responsible for handling guest feedback in an efficient and proactive manner implementing changes as required.
• Manage multitask and lead our small team from the front with operational shifts required.
• Analyse and report departmental costs ensuring performance against budget.
• Collaborate with other department heads to meet shared goals and responsibilities.
• Assist in developing and maintaining procedures; and drive service initiatives.
• Ensure the teams success; overseeing training and development.
• First Aid and Approved Manager qualified or willing to get if you are successful.

Qualifications :

• Prior Front Office leadership experience.
• Prior Housekeeping leadership preferred but not essential.
• A positive solutions-based focus with strategic thinking and ability to forward plan successfully.
• The ability to work flexible including evenings weekends and overnight; when required.
• Experience in coaching and developing a team with a passion for performance.
• Excellent time management skills
• A desire to grow your skills and progress your managerial experience
• Previous experience with a hotel management system Opera Cloud is a bonus!

Remote Work :

No

Employment Type :

Full-time

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