مسؤول تحصيل وكالات / مسؤول تحصيل أول وكالات

Key Accountabilities:

• Contact delinquent customers through phone, SMS, email, or field visits by negotiating repayment plans, settlements, or restructuring in line with policy and follow up on promises-to-pay and ensure commitments are met to record all interactions in the collections system accurately and on time.
• Ensure all collection activities comply with FRA regulations, consumer rights standards, and company policies and follow approved call scripts and professional conduct guidelines.
• Prepare daily updates on accounts contacted, promises secured, and payments received to support the Supervisor in compiling portfolio reports
• Highlight recurring issues or customer objections by daily following up to improve the process.

Qualifications, Experience & Skills:

• Bachelor’s degree in Finance, Economics, Business, or related field.
• Proficiency in English and Arabic languages (written and spoken).
• Familiarity with collections systems, dialers, and MIS reporting tools.
• Knowledge of FRA collections regulations and consumer protection requirements
• Agency Collection Officer : 1-2 year of experience in call center or collection, preferably within communication, consumer finance companies or banking.
• Agency Collection Senior Officer: 2-4 years of experience in the collection field, preferably within consumer finance companies.