call center

Job Description

As a Call Center Customer Service Representative, you will be responsible for handling customer inquiries through inbound and/or outbound calls, providing accurate information, resolving customer issues, and ensuring a high-quality customer experience.

Key Responsibilities

• Handle customer calls professionally and efficiently.
• Understand customers’ needs and provide suitable solutions.
• Resolve complaints and inquiries while maintaining customer satisfaction.
• Provide accurate information about products, services, or account-related issues.
• Follow company policies, procedures, and quality standards.
• Document customer interactions and update relevant information.
• Achieve required KPIs and performance targets.
• Maintain a professional and positive attitude throughout every interaction.

General Requirements

• Good to fluent English depending on the account.
• Strong communication and listening skills.
• Problem-solving and customer-handling skills.
• Ability to work under pressure and meet targets.
• Flexibility with rotational shifts when required.
• Previous call center/customer service experience is a plus.

Job Details

Nature of Work: Call Center / Customer Service
Work Environment: Professional Contact Center Environment
Career Growth: Training + Performance-Based Development
Salary: E£15,000.00 – E£40,000.00 per month
Work Location: Hybrid Remote in Maadi