مدير Call Center

- Monitor the achievement of periodic monthly, semi-annual, and annual goals. - Work with management to evaluate and improve processes and policies. - Monitor and report on revenues and cash flows. - Oversee the implementation of institutional policies. - Identify training programs for employees. - Handle employee and customer complaints and determine appropriate solutions. - Evaluate employee performance regularly and determine customer satisfaction levels. - Schedule employee work hours and determine different shifts. - Collaborate with management to determine required budgets. - Follow up on the schedule for maintenance procedures and facility cleaning. - Meet regularly with senior management to provide business reports. - Oversee the implementation of security and protection procedures. - Preference is given to those with previous experience in (home/electrical) appliance companies.

Additional Details

• Number of vacancies: 1
• Shift system: Morning only
• Benefits: Health insurance, social insurance, transportation allowance, housing, overtime