ممثل خدمة عملاء لمتحدثي الهولندية والفرنسية والبرتغالية بمستوى C1 (فترات عمل تناوبية)

Company Description Aura Communication is a leading HR outsourcing, staffing, and payroll outsourcing consultancy founded in 2012 and headquartered in Cairo, Egypt, with a branch in Miami, Florida, USA. The company supports clients across Egypt and the wider MENA region, including Iraq, Syria, Jordan, Morocco, Algeria, and Saudi Arabia. Aura serves as a trusted one-stop HRO/BPO partner, offering comprehensive workforce and business process solutions to local and international organizations. Potential team members join a multicultural, service-oriented environment that emphasizes professionalism, client satisfaction, and regional expertise. Working at Aura provides exposure to global standards and diverse industries.
Role Description This is a full-time, on-site Customer Service Representative role based in Qesm El Maadi. The C1 Dutch & French and Portuguese Speakers CSR will handle customer inquiries, issues, and requests across multiple channels, including phone, email, and chat, ensuring prompt and accurate responses. Day-to-day tasks include understanding customer needs, providing solutions, escalating complex cases when necessary, and documenting all interactions in the appropriate systems. The role involves working in rotational shifts, adhering to service level agreements, and maintaining high-quality standards in communication and problem resolution. The CSR will collaborate with team members and supervisors to continuously improve processes and customer experience.
Qualifications

• Strong language proficiency: C1 level in Dutch, C1 level in French, and C1 level in Portuguese, with clear and professional communication skills.
• Customer service capabilities: experience handling inquiries, resolving issues, managing complaints, and maintaining a customer-focused attitude.
• Communication and interpersonal skills: ability to listen actively, convey information clearly, build rapport, and work effectively in a diverse team.
• Technical and administrative skills: comfort using CRM or ticketing systems, basic computer literacy, and accurate data entry and documentation.
• Shift and work environment readiness: ability to work rotational shifts, adapt to a fast-paced on-site setting, and follow company policies and procedures.
• Problem-solving and organizational skills: capacity to prioritize tasks, manage time effectively, and handle multiple customer interactions efficiently.
• Previous experience in customer service, call center, or BPO environments is an advantage.
• High school diploma or bachelor’s degree in any field is preferred, or equivalent practical experience.