مدير استقطاب السائقين والشراكات

Build, maintain & partially own strong relationships with all 3PL partners across the country

Build a trusting relationship that allows exchange of information and best practices across cities

Ensure sufficient data is shared to allow for educated directions & improvements in performance

Create right incentives / penalties for 3rd parties to improve rider performance

Ensure rider safety & wellbeing are top priority for 3rd parties and solid measures and tools are in place

Be the voice of the 3rd party to Talabat: Listen to the challenges and find solutions with the internal team

Ensure 3pl compliance to Talabat rules to increase rider loyalty across all 3rd parties

Design learning courses, training programs, and workshops for riders about internal SOPs and new features/policies

Responsible for onboarding of new riders and reboarding of existing riders

Lead entire rider lifecycle to improve retention of existing riders

Build training SOPs and metrics to measure rider performance and compliance

Conduct Rider Engagement activities and Focused Group discussions with Riders to understand their pain points and work on them

Documenting all training activities

Assessing the effectiveness of training through surveys/feedback

Groom rider quality (behavior, appearance, professionalism, presentation etc)

Setting up a performance improvement plan to improve performance of low performing riders

Reduce rider complaints originating from customers

Desired Candidate Profile

Completed a Bachelor s or Master s degree

Preferably you gained 2+ years of work experience in high growth startups, tech companies, consulting or IB

Strong Excel and data management skills

A doer and a free thinker. You accept and adapt constantly to change

Willing to question the status quo when needed

Team player. We are looking for someone who fits the team and the company culture

Make it happen attitude, where results are ensured to be achieved regardless of all the obstacles