مدير حسابات مبيعات أول

Senior Sales Account Manager

Job Location: Egypt

Employment Type: Full-Time

Seniority Level: Mid-Senior Level

Job Function: Sales / Account Management

Employer Overview

Our client is a growing, customer-focused organization committed to delivering high-quality services and building long-term customer relationships. The company offers a performance-driven environment emphasizing sales excellence, customer engagement, and continuous business growth.

Job Summary

We are seeking a results-driven Senior Sales Account Manager to manage prospects and existing customer accounts through phone-based sales activities. The role focuses on converting qualified leads, maximizing account revenue, strengthening customer relationships, and identifying opportunities for upselling, cross-selling, and customer reactivation.

Key Responsibilities

• Manage assigned prospects and customer accounts throughout the sales cycle, from initial contact to successful conversion.
• Drive phone-based sales activities, including outbound calls, lead follow-ups, and opportunity closing.
• Build and maintain strong customer relationships through proactive communication and consistent follow-up.
• Identify and capitalize on upselling, cross-selling, and customer reactivation opportunities.
• Take ownership of high-potential leads, key accounts, and higher-value sales opportunities.
• Maintain accurate CRM records, sales activities, customer interactions, and pipeline updates.
• Monitor sales opportunities, address customer objections, and implement effective closing strategies.
• Share customer feedback, recurring concerns, and market insights with the Sales Manager.
• Contribute to improving telesales processes, lead conversion rates, and customer engagement strategies.
• Consistently achieve agreed sales targets, conversion rates, follow-up standards, and activity KPIs.

Minimum Requirements

Education

• Bachelor's degree in Business Administration, Marketing, Commerce, or a related field preferred.

Experience

• 3–5 years of relevant experience in telesales, inside sales, or sales account management, preferably within a target-driven environment.
• Proven track record in lead conversion, revenue generation, and customer relationship management.
• Demonstrated experience handling inbound and outbound sales opportunities.
• Experience in upselling, cross-selling, and managing existing customer accounts.

Soft Skills

• Excellent communication, persuasion, and interpersonal skills.
• Strong negotiation, objection-handling, and closing abilities.
• Customer-focused mindset and relationship-building skills.
• Strong organization, time management, and follow-up discipline.
• Proactive, accountable, and results-oriented approach.

Technical Skills

• Strong understanding of the sales cycle and lead conversion techniques.
• Sales pipeline management and account development.
• Upselling, cross-selling, and customer retention strategies.
• Ability to track and improve sales performance against KPIs.
• Familiarity with CRM processes and sales reporting.

Computer Skills

• Proficiency in Microsoft Office, particularly Excel.
• Experience using CRM platforms such as Salesforce, HubSpot, Zoho, or equivalent systems.
• Ability to maintain accurate digital records and sales reports.

Language Skills

• Good command of English, both written and spoken.
• Excellent Arabic communication skills.

Abilities

• Ability to manage multiple leads and accounts simultaneously.
• Ability to achieve individual sales and conversion targets.
• Ability to handle high call volumes while maintaining service quality.
• Ability to work independently and collaborate with the Sales Manager.
• Ability to prioritize high-value opportunities and meet deadlines.