مدير علاقات العملاء لمزايا الموظفين

Job description

The Opportunity

The Employee Benefits team is dedicated to delivering innovative insurance solutions that help organizations protect and support their employees. The team works closely with corporate clients to understand their evolving needs, provide strategic advice, and ensure exceptional service throughout the client lifecycle. Through strong partnership and collaboration, the team drives client retention, portfolio growth, and long-term business success.

As an Account Manager - Employee Benefits, you will be responsible for managing a portfolio of corporate clients, ensuring high levels of client satisfaction, retention, and profitability. You will serve as a trusted advisor to clients, leading renewal discussions, identifying growth opportunities, and coordinating with internal teams to deliver outstanding service.

This role offers the opportunity to build strong client relationships, contribute to business growth, and play a key role in strengthening MetLife's position within the Employee Benefits market.

Manage and maintain relationships with corporate Employee Benefits clients, ensuring a high level of client satisfaction and retention.

Lead annual renewal discussions, including pricing negotiations, benefit design reviews, and profitability analysis.

Identify cross-selling and upselling opportunities across Employee Benefits products, including Life, Medical, Critical Illness, Personal Accident, and other solutions.

Partner with Underwriting, Operations, Claims, and Customer Service teams to deliver effective and timely solutions.

Conduct regular client meetings, portfolio reviews, and benefit orientation sessions to address client needs and strengthen relationships.

Analyze policy performance, utilization trends, and claims experience to provide strategic recommendations and renewal solutions.

Support new business opportunities through proposal preparation, client presentations, and participation in negotiations.

Ensure compliance with regulatory requirements and internal policies while maintaining accurate client records and documentation.

Act as the primary point of contact for client escalations, service issues, and complex requests.

Develop account plans and retention strategies to achieve portfolio growth, revenue targets, and profitability objectives.

Collaborate with internal stakeholders to continuously improve the client experience and service delivery standards.

Bachelor's degree in Business Administration, Commerce, Insurance, Finance, Marketing, or a related field.
Minimum 3-5 years of experience in Account Management, Employee Benefits, Corporate Insurance, Client Relationship Management, or related fields.
Strong understanding of Employee Benefits products and corporate insurance solutions.
Proven experience managing corporate clients and renewal processes.
Strong analytical skills with the ability to interpret portfolio performance and claims data.
Excellent communication, presentation, negotiation, and stakeholder management skills.

Ability to build and maintain long-term client relationships.
Strong organizational skills with the ability to manage multiple priorities effectively.

Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.

• Experience managing large corporate accounts across multiple industries.
• Demonstrated success in achieving client retention and revenue growth targets.
• Experience leading cross-selling and upselling initiatives within existing client portfolios.
• Strong knowledge of the Employee Benefits and insurance market in Egypt.
• Ability to influence stakeholders and navigate complex client environments.
• Professional insurance certifications or advanced business qualifications are considered an advantage.
• Knowledge of AI tools for data analysis, client communication, and workflow automation.