We are looking for a customer-focused and organized Customer Service Representative to handle customer inquiries, provide support, and ensure a positive customer experience.
Responsibilities:
* Respond to customer inquiries via phone, WhatsApp, and social media.
* Handle complaints and resolve customer issues professionally.
* Provide accurate information about products, orders, and services.
* Follow up on orders and coordinate with relevant departments.
* Maintain customer records and update order information.
Requirements
* Previous experience in customer service is preferred.
* Excellent communication and problem-solving skills.
* Good command of Arabic; English is an advantage.
* Ability to work under pressure and manage multiple tasks.
* Basic computer skills and familiarity with Microsoft Office.