ممثل خدمة العملاء

• Respond to customer inquiries through phone calls, emails, social media, and other communication channels.

• Handle customer complaints and provide suitable solutions in a timely and professional manner.

• Follow up on customer orders, deliveries, and service requests with the relevant departments.

• Provide accurate information about products, prices, availability, and company policies.

• Record customer interactions, complaints, and feedback in the company's system.

• Coordinate with Sales, Warehouse, Logistics, and other departments to resolve customer issues.

• Escalate complex complaints or unresolved issues to the direct manager.

• Follow up with customers to ensure their issues have been resolved and they are satisfied with the service.

• Maintain professional communication and protect customer information.

• Achieve assigned customer service KPIs and comply with company procedures.

Requirements

• Bachelor's degree in any relevant discipline.

• Previous experience in customer service or call center operations is preferred.

• Excellent verbal and written communication skills.

• Good problem-solving and complaint-handling skills.

• Ability to work under pressure and handle multiple customer requests.

• Good command of Microsoft Office and computer applications.

• Strong interpersonal skills and a customer-focused attitude.

• Ability to work effectively with different departments.