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Company Description

Telecommunicationn is a company dedicated to delivering seamless communication solutions that connect people and businesses around the globe. With a commitment to innovation and customer satisfaction, we provide reliable and high-quality services tailored to meet diverse communication needs. Our team of professionals brings expertise and passion to ensure an exceptional customer experience. Telecommunicationn values inclusivity, continuous growth, and excellence in every aspect of service delivery.

Role Description

This is a full-time, on-site position based in New Cairo for a Customer Service Representative. The role involves managing customer inquiries, resolving issues promptly, and ensuring a positive customer experience. Responsibilities include addressing questions about services, troubleshooting basic problems, maintaining client records, and providing exceptional support that ensures customer satisfaction. Effective communication and teamwork are key aspects of the daily tasks for this role.

Qualifications

• Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction
• Experience with Customer Experience and enhancing client engagement
• Strong interpersonal and communication skills
• Ability to problem-solve and prioritize tasks in a fast-paced environment
• Proficiency in using CRM tools is a plus
• Familiarity with telecommunication services is preferred
• High school diploma or equivalent; Bachelor’s degree is an advantage