مسؤول إدارة علاقات العملاء (CRM Executive)

️ Working Days and Hours: Monday to Friday, 9 AM – 6 PM (UK Hours); Potential for Flexible Hours

Location: Remote/Online

Salary Range: Attractive, Top-of-Market Salary (paid in GBP)

At Palm Outsourcing, we don't just fill seats; we build elite teams. We continuously partner with top-tier clients looking for exceptional international talent.

Opportunity Overview

Our client is a UK ecommerce brand focused on growing customer lifetime value. This full-time, ongoing opportunity owns customer data and lifecycle journeys across email, SMS and push. It is an internal position working closely with the marketing or retention lead.

Key Responsibilities

• Data Hygiene - Keep CRM data clean, accurate and well structured.
• Customer Segmentation - Build segments that target customers by behaviour and value.
• Lifecycle Campaigns - Run lifecycle campaigns across email, SMS and push.
• Journey Automation - Set up automations and journey triggers in the CRM platform.
• Retention Reporting - Report on retention, LTV and repeat purchase rate.
• Campaign QA - Test and QA every journey before it goes live.
  
  

Qualifications

• English Fluency - Fluent, excellent written and spoken English is mandatory for this role.
• CRM Experience - Bring 2+ years of hands-on CRM or retention marketing experience.
• Platform Expertise - Demonstrate practical experience in Klaviyo, HubSpot, Braze or similar.
• Segmentation Skills - Build accurate segments from customer data.
• Lifecycle Knowledge - Understand customer lifecycle stages and retention metrics.
• Attention to Detail - Maintain accuracy across data and automations.
  
  

Benefits

• Top-of-the-market pay.
• Remote working.
• Potential for flexible hours.
• Becoming a part of Palm Outsourcing, where your performance is rewarded in long-term job security and continued growth opportunities.
  
  

Ready to elevate?

Hit apply, complete your profile, and let the right opportunities come to you.

Important Notes

• Want to be considered for more than one opportunity? Just apply once, and we constantly will match your profile across all our opportunities. No need to apply twice unless your CV has materially changed, duplicate applications will result in older CVs being archived and your most recent CV being used.
• Typically, we work with our own laptops, but if you need any extra gadgets to do your best work, we've got you covered.