مستشار سفر (لغة إنجليزية B2)

Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with over four decades of experience. In response to the AI era and evolving customer expectations, TP has transformed into a sharper, more modern, and highly empathetic organization. The company focuses on combining intelligent technology with human-centric service to support clients across diverse industries. TP continues to innovate and adapt, ensuring its solutions remain future-proof for the journey ahead. Joining TP means contributing to a dynamic environment that values both performance and people.
Role Description As a Travel Advisor (B2 English) at TP, you will handle customer inquiries related to travel arrangements, including bookings, changes, and cancellations. You will provide clear and courteous assistance via phone, email, or chat to ensure high levels of customer satisfaction and service quality. The role includes explaining travel options, policies, and procedures, as well as resolving issues and escalating complex cases when needed. You will use company systems to manage customer data accurately, follow established guidelines, and meet performance targets. This is a full-time, on-site role based in Cairo, Egypt.
Qualifications

• Strong customer-facing skills, including Customer Service and Customer Satisfaction capabilities.
• Excellent Communication skills in English at B2 level, both spoken and written.
• Ability to manage Travel Arrangements such as bookings, modifications, and itinerary support.
• Familiarity with Travel Agency operations, tools, or processes.
• Good problem-solving and conflict-resolution skills.
• Comfort working with computer-based systems and CRM tools.
• Ability to work on-site in Cairo, Egypt on a full-time schedule.
• Prior experience in customer support or travel services is an advantage.