مستشار سفر باللغة الإنجليزية (مستوى B2+/C1) - غير صوتي

Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of industry experience. In response to the AI era, the company has evolved to become more agile, modern, and people-centered, while maintaining its established expertise. TP focuses on intelligent, future-ready solutions that support clients across diverse sectors and geographies. Team members join a forward-looking organization that values empathy, innovation, and continuous improvement. Working at TP means contributing to a company that is committed to shaping the future of customer experience and digital services.
Role Description This is a full-time, on-site B2+/C1 English Travel Advisor (non-voice) role based in Cairo, Egypt. The Travel Advisor will handle written customer interactions, assisting travelers with inquiries, itinerary planning, and booking support through chat, email, and other digital channels. Responsibilities include managing travel arrangements, resolving issues, ensuring customer satisfaction, and providing accurate information on travel options, policies, and procedures. The role also involves updating customer records, following established workflows, and meeting performance targets related to response time, quality, and service standards. The Travel Advisor will collaborate with team members and supervisors to share insights, improve processes, and maintain a high level of customer experience.
Qualifications

• Strong customer-facing skills, including Customer Service and Customer Satisfaction, with a focus on empathy and problem-solving.
• Excellent written Communication skills in English (B2+/C1 level) for handling non-voice interactions professionally and clearly.
• Knowledge of Travel Arrangements, including itinerary planning, booking changes, and travel documentation.
• Experience or familiarity with Travel Agency operations, online booking platforms, and travel industry standards.
• Ability to work on-site in Cairo, Egypt, in a fast-paced, target-driven environment.
• Attention to detail, strong organizational skills, and the ability to manage multiple customer requests simultaneously.
• Comfort with using digital tools, CRM systems, and online communication platforms.
• Previous experience in customer support, hospitality, or travel-related roles is an advantage.