ممثل خدمة العملاء||القاهرة الجديدة||مستوى لغة إنجليزية B2+||حساب جديد قيد الإطلاق/الموجة 1

Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of industry experience. In response to the AI era, the company has evolved its brand and capabilities to stay at the forefront of customer experience and technology-enabled services. TP combines modern digital solutions with a strong emphasis on empathy and human interaction. The organization is future-focused, continuously innovating to deliver intelligent, secure, and efficient services for clients worldwide. Team members join a company that values adaptability, professionalism, and a people-first culture.
Role Description This is a full-time, on-site Customer Service Representative (CSR) role based in New Cairo, Cairo, Egypt, supporting a new launching account (Wave 1). The CSR will handle inbound and outbound customer interactions, respond to inquiries, provide accurate information, and resolve issues in line with company procedures and service standards. Day-to-day tasks include managing customer queries via phone, chat, or email, documenting interactions in the system, and escalating complex cases to the appropriate teams when needed. The role also involves maintaining up-to-date knowledge of products, policies, and processes, meeting performance targets, and contributing to a positive customer experience. The position requires a B2+ English level for clear, professional communication with international customers.
Qualifications

• Strong customer service and communication skills, including active listening, empathy, and clear verbal and written interaction in English (B2+ level).
• Ability to handle multiple tasks, manage time effectively, and work accurately in a fast-paced, performance-driven environment.
• Problem-solving and analytical skills to understand customer issues, identify solutions, and follow through until resolution.
• Comfort with using computer systems, CRM tools, and digital communication platforms, with willingness to learn new technologies.
• Previous experience in contact centers, customer support, or service-oriented roles is an advantage, especially in new account launches.
• High school diploma or equivalent; post-secondary education in business, communication, or related fields is beneficial.
• Flexibility to work in rotating shifts, including weekends or holidays as required by the operation.
• Professional, team-oriented attitude, with reliability, accountability, and a commitment to delivering high-quality service.