مدير التميز لخدمة العملاء والخدمات اللوجستية في الشرق الأوسط وأفريقيا

Job description

Job Description:

Job Purpose

The main purpose of this job ensures supply chain strategy deployment and delivery across all MEA units and factories. He/ She will be owning value creation roadmap, copilot/lead regional transformation programs/projects and own supply chain reporting and digitalization workstreams. The jobholder will work closely with all Customer service and logistics heads, planning teams, supply chain directors, supply finance across Middle East and Africa

Key Accountabilities or Responsibilities

Deliver Quality Growth

· Own customer service level management processes to standardize all service measures across markets, factories and categories (Case-fill To Trade, Case-fill to Distributors, Fill Rate on Time, On-time delivery, Refusals and Service As Measured By Customer) to deliver target results

• Lead Operating Plan process to drive consistent service levels improvement

· Lead all reporting workstreams across the region and act as single point of contact for service management with global teams.

Accelerate Operational Excellence

· Lead value creation program for Middle East Africa to deliver logistics conversion cost optimization plans and projects

· Manage Logistics conversion cost operating plan process across the region

• Lead and facilitate periodic conversion cost management process across supply management reviews including actualization, projections on periodic basis and gap closure plans to deliver expected targets
• Identify and adopt best practices to drive cost optimization programs

Sustain Performance

· Lead and manage deployment of global and regional initiatives in customer service and logistics across the region

· Lead digital transformation plan and deployment across the region

• Copilot supply directors to develop and deliver supply transformation strategy and enabling projects
• Lead transformation projects delivery across the region

Context and Scope

MEA Customer Service & Logistics Excellence Manager is a member of the Customer Service and Logistics Leadership team reporting to the Customer Service and Logistics Director. He co-pilots the CS&L LT in delivering cost and service targets and leads value creation, digitalization and transformation pillars as part of the supply chain strategy

Job Specifications

Education & Professional Qualifications

• A bachelor’s degree in supply chain, engineering, business or economics
• Master’s degree in supply chain management or business data analytics is preferred
• Certification in APICS, IBF or other supply chain programs is preferred.

Knowledge/Experience

- Strong technical and functional skills (7-10 years in supply chain – logistics, customer service, and supply planning experience).

- SAP expertise is preferred.

- Fluent English Language Skills (verbal and written).

- Proficient knowledge of Microsoft office (Excel, PowerPoint, Word).

- Functional capabilities & competencies: excellent communication and presentation skills, and ability to work well under pressure.

- Tech Savvy and proficient knowledge of Business Intelligence tools and other business analytics and decision support making tools

- PMP certification is preferred